Mid-to-Late stage dementia often presents challenging behavior problems. The anger, confusion, fear, paranoia, and sadness that people with the disease are experiencing can be very frustrating for other family members who are trying to cope as best they can.

While frustration can at times seem insurmountable, there are definite strategies that family members can implement when interacting with their loved ones involved with dementia.

Dealing with Dementia Behavior

Communication difficulties can be one of the most upsetting aspects of caring for someone with Alzheimer’s or another type of dementia — and it’s frustrating for those with the disease and for loved ones.

Although it can be hard to understand why people with dementia act the way they do, the explanation is attributable to their disease and the changes it causes in the brain.

Familiarize yourself with some of the common situations that arise when someone has dementia, so that if your loved one says something shocking, you’ll know how to respond calmly and effectively.


Common Situation #1: Aggressive Actions or Speech

Examples: Statements such as “I don’t want to take a shower!,” “I want to go home!,” or “I don’t want to eat that!” may escalate into aggressive behavior.

Explanation: The most important thing to remember about verbal or physical aggression, says the Alzheimer’s Association, is that your loved one is not doing it on purpose. Aggression is usually triggered by something — often physical discomfort, environmental factors such as being in an unfamiliar situation, or even poor communication.

DO: The key to responding to aggression caused by dementia is to try to identify the cause — what is the person feeling to make them behave aggressively? Once you’ve made sure they aren’t putting themselves (or anyone else) in danger, you can try to shift the focus to something else, speaking in a calm, reassuring manner.

DON’T: The worst thing you can do is engage in an argument or force the issue that’s creating the aggression. Don’t try to forcibly restrain the person unless there is absolutely no choice. The biggest way to stop aggressive behavior is to remove the word “no” from your vocabulary.

Common Situation #2: Confusion about Place or Time

Examples: Statements such as “I want to go home!”, “This isn’t my house.”, “When are we leaving?”, “Why are we here?”

Explanation: Wanting to go home is one of the most common reactions for an Alzheimer’s or dementia patient living in a memory care community. Remember that Alzheimer’s causes progressive damage to cognitive functioning, and this is what creates the confusion and memory loss.

DO: There are a few possible ways to respond to questions that indicate your loved one is confused about where he or she is. Simple explanations along with photos and other tangible reminders can help. Sometimes, however, it can be better to redirect the person, particularly in cases where you’re in the process of moving your loved one to a facility or other location.

One solution is to say as little as possible about the fact that your loved one has all of their belongings packed. Instead, try to redirect them by finding another activity like going for a walk, getting a snack, etc. If your loved one asks specific questions such as “When are we leaving?”, you might respond with, “We can’t leave until later because…the traffic is terrible / the forecast is calling for bad weather / it’s too late to leave tonight.” Every situation is different and you have to figure out what’s going to make the person feel safest, even if that ends up being a “therapeutic lie.”

DON’T: Lengthy explanations or reasons are not the way to go. In most cases, trying to reason with someone with Alzheimer’s or dementia is almost impossible and you may actually be triggering a negative response because of the questions we’re asking.

Common Situation #3: Poor Judgement

Examples: Unfounded accusations: “You stole my vacuum cleaner!” Trouble with math or finances: “I’m having trouble with the tip on this restaurant bill.” Other examples include unexplained hoarding or stockpiling and repetition of statements or tasks.

Explanation: The deterioration of brain cells caused by Alzheimer’s is a particular culprit in behaviors showing poor judgement or errors in thinking. These can contribute to delusions, or untrue beliefs. Some of these problems are obvious, such as when someone is hoarding household items, or accuses a family member of stealing something. Some are more subtle, however, and the person may not realize that he/she is having trouble with things that they never used to think twice about.

DO: First you’ll want to assess the extent of the problem. As an example, if you’re curious and don’t want to ask, take a look at a heating bill. Sometimes payments are delinquent or bills aren’t being paid at all. You may also want to flip through their checkbook and look at the math or have them figure out the tip at the restaurant.

Try to be encouraging and reassuring if you’re seeing these changes happen. Also, you can often minimize frustration and embarrassment by offering to help in small ways with staying organized.

DON’T: What you shouldn’t do in these circumstances is blatantly question the person’s ability to handle the situation at hand, or try to argue with them. Any response that can be interpreted as accusatory or doubting the person’s ability to handle their own affairs only serves to anger and put them on the defensive.